Netflix is one of the Streaming from content platforms Most popular to enjoy series, films and documentaries on any type of device. It often happens that problems or doubts arise on this type of platform, such as: B. If you don’t know how to cancel a Netflix account to remove HBO and Amazon Prime Video accounts. Therefore, users may need to contact customer service to resolve issues.
In this way, Netflix can be contacted over the internet, social networks and the phone.
Fortunately, Contacting Netflix is very easyas the company has many customer service channels to contact. Next, we’ll review some of the company’s contact forms.
Netflix help website
Netflix’s first customer support channel is the User Help website, which can be accessed from the following website: https://help.netflix.com/es-es/. This is a means to solve the most common problems as it has a number of common error codes, as well as answers to the most common errors and problems users face.
At the end of the page is the so-called «Help Quick Links». Use these links to find help solving common problems such as “reset your password”, “update your email”, or “change or update your payment method”.
In order to access these two communication channels, you must log in with the username and password of the Netflix account.
Netflix customer service channels
First of all, it is possible to contact Netflix through its Android and iOS application. With that in mind, the call is made directly from the application, so you have to have an internet connection, either via data or WiFi. To access it, simply click on the three dots that appear in the lower right corner, scroll to the bottom of the screen, click on “Help” and at the bottom you will find the customer service option, both by phone call and chat.
With that in mind, it is possible to start a live chat on the Netflix help page in order to contact Netflix. This service is active from 10 a.m. to 10 p.m.
Finally, you can also contact us by phone 900 943 249. Customer support in English is available 24 hours a day, 7 days a week. However, assistance in Spanish is only available from 10 a.m. to 10 p.m.
For those who prefer a direct and fast channel, you can contact Netflix through the official Facebook page, which can be found at https://www.facebook.com/netflixespana, which has the ability to send a direct message . In the same way, you can contact Netflix through their official Twitter account @NetflixES or the platform’s help service on Twitter @Netflixhelps.