Like any electronic device, the Amazon Fire Stick is not exempt from failures that can affect its operation, just as can happen with a Roku or an Amazon Echo. Therefore, it is important to know how to repair defects that may arise without prior notice so that you can restore the stick easily.
So, if you don’t know what to do, here we will explain what are the most effective and simple methods that you can apply to repair any problem you may have with your Amazon Fire Stick. It should be noted that these are safe procedures that will not compromise the integrity of the equipment.
How to repair damage to the Amazon Fire Stick?
Try these options to restore proper functioning of your Amazon Fire Stick:
– Update the software: If the software is outdated, applications may not work properly and there may be system slowdowns. To make sure your device is updated, press and hold the home button on your controller, go to “Settings,” tap “My Fire TV,” choose “About,” scroll down, and go to “Check for updates.”
If the “Update your software” option is activated, this means that an update is available for the Fire Stick.
– System or image freezing: If the screen goes black or content playback is unresponsive, press and hold the Play/Pause and Select buttons for about five seconds, this should restart the stick. If nothing happens, unplug the power cord and plug it back in.
– Clear the cache: Cache data can affect your computer’s performance, making your system slower and more inefficient. For this reason it is important to delete the cache from time to time, do the following: enter the “Settings” of the stick, go to “Applications”, access “Managed installed applications”.
Now, enter each of the apps that you have installed on the device and tap “Clear cache.” This process will empty the application cache, allowing you to optimize the stick and gain some storage space.
– The remote does not respond: When the controller stops working for no reason (check that the batteries are not dead), you can apply this method: unplug the Fire Stick, wait 30 seconds and plug it in again. Wait for the system to boot completely and try the controller. A simple restart of the platform could solve the problem.
If the above does not work, pair the controller again: go to “Settings” – “Bluetooth Controllers and Devices”, choose “Amazon Fire TV Remotes” and press “Add New Controller”. Now, follow the instructions on the screen to finish pairing the controller.
– Video cut: On certain occasions, content may be displayed cut off from the sides due to a misinterpretation of the screen format by the operating system. This is fixed by calibrating the TV panel: go to “Settings” – “Display and sounds” – “Display”. Confirm that the video resolution is set to “Automatic.”
Now enter “Calibrate screen”, check that the tips of the four arrows located in each corner of the TV touch the edges of the screen. Press the up and down buttons to make adjustments. When the arrows are correctly aligned, tap “OK.”
– Frozen Amazon Prime Video app: If the screen goes blank when you enter Prime Video, it is most likely that the membership has expired or is not active. To confirm, go to the Amazon website, go to “Accounts and lists”, click on “Account” and select “Prime”. There confirm the status of the subscription and the activation of your profile.
– Factory reset: If the stick doesn’t improve and the system remains slow and inefficient, a factory reset will allow you to configure the device from scratch without anything saved in its memory, which could optimize performance. Do this: Go to “Settings,” select “My Fire TV,” then tap “Reset to Factory Defaults.”
