What to do if you can’t log into your Steam account

Although Steam is a stable platform, it is not strange that at some point you may have problems logging into your account. There are multiple factors that can cause this to happen, such as a service outage, failures in your Internet connection, incorrect processing of the program, firewall blocking…

For these and other reasons, it is important that you know what to do if you cannot log into your Steam account. The solutions you can apply are simple and safe. Here’s what you need to do to regain access.

Ways to log into your Steam account when it doesn’t open

– Check Steam status: The first thing you should do is check the status of the Steam servers. To find out if they are down, you have at your disposal a website like Unofficial Steam Status (https://steamstat.us/). There you will see how the servers are in each of the most important countries (including Spain) and if they are working normally. You can also check the operation in services like DownDetector.

– Check your Internet connection: If your Wi-Fi network is unstable, the speed is slow, or you simply lost access to the web, you will not be able to access the Steam platform. Depending on your case, you can relocate or optimize the speed of your router, restart it or contact your Internet provider to find out the origin of the failure.

– Stop Steam activity on your computer: If the system freezes when trying to open Steam or the application does not respond at all, it is best to force the platform to stop to end the problem.

All you have to do is open your Windows Task Manager, to find it, type “Task Manager” in the search bar and select it. Now, the administrator menu will open, locate Steam, right click on it and press “End task”.

Manage Steam

– Update your computer: An older version of Windows could cause Steam to not run properly on your PC. For this reason you should always have the system updated, to make sure everything is in order, go to “Settings”, click on “Windows Update” and press “Check for updates” to install any packages that are available.

Update Windows

– Bypass firewall restriction: any security platform could cause Steam not to open on your computer. You must add it to the exceptions list of both your antivirus and Windows firewall.

This is simple, when you install Steam, a notice will appear on the screen asking if you want the software to make changes to your PC, click “Accept” so that the system does not apply any limitations.

– Run Steam with all permissions: If you lack permission to run the program, you won’t be able to open it, so the trick is to run Steam as administrator. To achieve this, right-click on the Steam icon on your desktop and choose “Run as administrator.”

– Remove the compatibility function: Steam now supports Windows 10 and 11, meaning it doesn’t require software compatibility with your PC. To delete it, right-click the Steam icon on your desktop, go to “Properties”, enter the “Compatibility” section and uncheck the “Run this program in compatibility mode for” box.

– Clear Steam cache: Cache files stored for a long time can prevent Steam from running on your computer. To delete the cache, right-click the Steam icon on your desktop and select “Open file location.” Look for the “appcache” folder (it’s at the top), mark it and tap the trash icon to delete it.

Delete Steam files

– Update Steam: In the event that there is a pending update, Steam will not run on the PC. To facilitate this procedure, the app has its own update command. Just press the Win + R keys to open the dialog box, type the following command: steam://flushconfig and tap “OK”.

Steam commands

– Adjust the time and date of your PC: When the time and date are not correct, this will cause Steam to be unable to connect to the servers. To set both data, right-click on the time and date displayed in the taskbar (lower right corner), choose “Set time and date” and activate the switch for the “Set time automatically” option.

Steam schedule

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