Amazon customer service is one of the best in the world. And it is that for contact Amazon You have different means at your disposal that will help you solve simple problems. For example, late shipments, difficulties with your payment method, and even common Amazon Prime Video errors.
However, since the communication mechanisms are so varied, a guide on how to contact Amazon is essential. That’s why in this article we’ll go over how to take advantage of customer service, live chat, and email messages.
Contact Amazon Customer Service
In the Amazon support center you will find a series of categories to solve common problems. In this sense, it is possible that if your claim has to do with a more complex problem, this may not be an option for you.
Either way, here are the steps to take advantage of the online shopping giant’s highly efficient customer service:
– Enter the search engine of your choice, type “Amazon customer service” and run the search.
– Go to the customer service section and log in with your account. Then, swipe until you find the “Some things you can do here” section.
– Finally, choose one of the help categories to learn more about how to resolve a specific issue without needing to contact an Amazon representative.
How to access Amazon chat
This is a method that can be used in two ways, either to communicate with the chatbot and clear simple doubts about your payment methods, or to chat with a company representative. This is what you should do to get a response from the bot:
– Go to the Amazon customer service center again and log in.
– Press the “Contact us” button and, finally, press the “I need more help” statement.
On the other hand, if you tell the chatbot that you couldn’t resolve the issue, it will ask you if you want to contact an Amazon representative. If this is your intention, you can accept the virtual assistant’s proposal.
Instead, you can also simply open a new chat window and type something like “speak to a representative.” Next, click “Chat with an Associate.”
Contact Amazon by email or phone
Contacting Amazon via email can be useful for queries that have to do with things like “what benefits do I get when I sign up for Amazon Prime.” That is, this service is more recommended if your priority is not immediacy. If so, you can send a message to [email protected].
On the contrary, if your concern is much more complex than the case described above, the only way to get a response quickly is to make a phone call to the Amazon customer service number enabled for your region. It should be available 24 hours a day, 7 days a week. You can access it through the Amazon customer service page.
